![]() I am so sick of the slave mentality and the worship. It's amazing people like you get so angry over someone having a issue with annoying things that game devs do with their websites. TrickyArmyMan is right! You should not have to verify over and over again. ![]() Originally posted by TrickyArmyMan:It's an authentication code to authenticate your computer, I shouldn't have to authenticate my computer twice. Merci Also try to be nicer to people who reply to you. I appreciate the reply, but I already got help from Gaijin. Originally posted by 116th | Blutkind:Hi there, If you cannot login to submit a support ticket, Add me as a friend and send me a message with all the details and I will pass this onto Support for you. If you have since removed this from your phone, you will need to contact support - and advise them that you have lost your Google Authentication device and require this to be removed from the account. In order to have setup 2 step authentication, you will have had to use Google Authentication. Ok, what you will need to do is the following.ģ.) At the top right, click 'Security' and then 'Account Protection'Ĥ.) The top option will be to remove 2 step authentication Ok let me try and understand this a little better as it is a little difficult to followġ.) You updated your password and accidentally added in 2 step authentication.Ģ.) You now have to use 2 step authentication each time you login to the game/websiteģ.) You now wish to remove 2 step authentication from your account? You understand now? You don't come to a forum of non-support moderators and regular customers asking for help with a problem you won't even attempt to solve. These categories can be selected when using support, and then you DESCRIBE YOUR ISSUE. Recovering A Lost Password." and "Account access loss / Account was hacked or stolen / Account recovery" or even "Personal Account Reset" if you must.Īs I said before. There is clearly multiple options you can take under the "Personal Account" category such as, "«War Thunder» Log In Issues. You either didn't read all of it or you don't understand. This is your responsibility to contact a moderator on the forums or report it through support under one of the categories I told you to do. This is still no excuse for you not to have written it down. With authenticators such as ones like Blizzard uses, it will require the code more than once, usually every login. So shut-up and do something useful with your life and help me.Īfter that remark there should be no reason for me to help you. So shut-up and do something useful with your life and help me. I couldn't turn back because that page automatically change the login.įinally, have you even read their support website, I read every single page that had to do with account and login issues, over and over again. Then it took me to a page that told me how to set up the two-step authentication. The forums said, you need to update your password, and there was a link that said, "click here to update". I scanned the forum QR code and the email linked to it was this: posted by TrickyArmyMan:It's an authentication code to authenticate your computer, I shouldn't have to authenticate my computer twice.Īlso, I did accidently change my login to the two-step process. So my big question is, does Gaijin have an actual, working Support Email and/or Phone Number than I can call? ![]() The Gaijin support is terrible and the website currently mentions nothing of this "Two-Part Authentication". Says, "Warning! If you will lose your Google Authenticator account, restoring the account will be only available through the support." ![]() So I made the fatal mistake of switching my Gaijin account login to the Two-Step Authorization (ON ACCIDENT), but what they don't tell you is that you need to keep the Authentication Code when you log into their websites and also War Thunder. Well let me get started with my problem and probably some of your guy's. Pretty much all that I am asking is to change my name back to the way it was before I was hacked (ycebotz) since the hacker used the one free name change every account has and you can't even do that for me.What a great customer experience it really brings back the memories why I stopped playing and financially support this game.Hey guys, I would like to start off with how terrible the Gaijin Tech. Please, recover your password and enable the 2-step authentication for your account to make it safe. Unfortunately, we cannot revert the progress on your account. You are solely responsible for any unauthorized use of your Account". You are solely responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you andĭ. Thank you for contacting Gaijin customer support.Ĭ. So I get an official response from Gaijin which basically offered no help what so ever to regards of me being hacked. ![]()
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